Information about our products, delivery, and returns policy.
Delivery
Where is my order?
You should receive an automated email confirming your order, and shortly after an email notifying you of delivery.
If at any point you’re not sure, feel free to email us at contact@habdens.com and we’ll be happy to help.
What courier do you use for deliveries?
We usually use Royal Mail to send your order.
I haven’t received a dispatch email/email confirmation
Please be aware an automated email is sent to you at the given email address when your order is dispatched. You can also track your order.
If you haven’t received anything within 48 hours, please check your spam folder. If you still can’t find it, simply email us at contact@habdens.com with your order details, and we will be there to assist you in no time.
Can I collect from a local store?
We don’t offer a reserve and collect service currently. Our purchases are online only and delivered to your chosen address.
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please email us immediately at contact@habdens.com
If your order has not yet been sent we will amend your order. If it is not possible, we will advise you on the next steps.
Returns
How do I return an order?
Our products are of the highest quality, but if you decide upon receipt that it’s just not what you were expecting – that’s fine too!
Contact us at contact@habdens.com within 30 days of purchase, quoting your name, order number and address. We’ll be in touch to help out as soon as we can. We aim to respond to all queries within 24 hours.
Returns must be in the state you received them, and in the original packaging. We will then arrange a full refund. Whilst we offer free outbound shipping, we do not cover the cost of returns postage.
How long will it be before I get a refund?
Once we receive your item(s), pending checks, you will receive a full refund to your original payment method. This process typically takes 3 working days.